How are credits released on the credit-based membership?
Sessions will release monthly or weekly depending on your membership and are directly tied to payments.
What happens if I need more credits on a credit-based membership?
With credit-based memberships we release credits monthly or weekly as they are tied directly to payments. If you find that you need more credits and would like us to take payments ahead of schedule so you can book please let us know. You can also purchase additional credits as drop in sessions, or you can upgrade your membership at any time.
If you need assistance with the above contact us online by clicking here
or through your member login area by signing in to your member portal.
Can I add a 1-on-1 Session to my Personal Co-Training or 4 Series Membership?
We recommend you BOOST your Personal Co-Training and 4 Series System memberships with a 1-On-1 Session Once per week.
Click here for more information.
What happens if I have a build up of unused credits on an Active Membership?
At The Motion Room, we understand that life happens and at times you are unable to workout as often as you planned.
If you are on a Credit-Based Promotional Membership we offer you a 30 Day complimentary freeze annually to help you catch up. During this time you can workout all month without paying any membership fees!
If you still need more time after the 30 Days you are able to place your membership on freeze for a maximum of 90 days and still be able to workout at The Motion Room. During this period there is a $20+HST freeze fee per month.
Note: These options only apply to Credit Based Promotional Memberships.
What happens if I have unused credits after my membership is cancelled?
At The Motion Room, once your membership becomes inactive so do your unused credits/sessions.
You are able to Re-Activate these credits for a maximum period of 90 days or 30 days from the date of expiry. If you are on a Regular or Promotional Membership you can Re-Activate for a maximum period of 90 Days. If you are on a Month to Month Membership you can Re-Activate for a maximum period of 30 days.
These credits/sessions can be Re-Activated for $2+HST per month / credit.
If you have 10 credits / sessions remaining on a Regular or Promotional Membership and you want to Re-Activate them it would look like this:
10 credits X 3 Mos (90 Days) = 30 X $2 per Credit = $60+HST